PRIVACY AND COOKIES POLICY
This Privacy and Cookies Policy establishes the terms and conditions under which IBEKA LTD ("We"). IBEKA LTD is registered in England and Wales with company number 11573343 and its registered office is Flat 110 Stratosphere Tower 55, Great Eastern Rd, London, E15 1DS, UK, processes the personal data that you provide us with in person or when using the website www.ibeka.com Data Protection Officer: customerservice@ibeka.com IBEKA LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain details, you can be confident that it will only be used according to the information in this privacy statement. This privacy policy sets out how IBEKA LTD uses and processes any information that you give IBEKA LTD when you use this website or in person. IBEKA LTD may change this policy from time to time by updating this page. We will make sure to notify you of such changes via the website (for example using banner or pop-up notifications), or we may even send you a notice to your e-mail address when the change in question is relevant to your privacy, for you to be able to review the changes or object or unsubscribe from any service or functionality should you wish to. We recommend that you also review this Privacy Policy from time to time in case minor changes are made or we make any interactive improvement. This policy is effective from September 1st 2020.
WHAT DATA WE COLLECT AND WHAT WE DO WITH IT
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), feedback and comments. What we collect: - your identity data (such as, your name, surname, language and country from which you interact with us, contact data, etc.); - economic and transactions information (such as, your payment or card data, information on your purchases, orders, returns, etc.); - connection, geolocation and/or browsing data (such as, if you interact with us from your mobile phone,); - commercial information (such as, if you have subscribed to our newsletter), - information about your tastes and preferences. Please remember that when we ask you to fill in your personal data to give you access to any functionality or service of the www.ibeka.com, certain fields are compulsory as this is information that we need to be able to provide the service. Please take into account that, if you decide not to make such data available to us, you may be unable to access those services or functionalities.
WHAT WE DO WITH IT
IBEKA LTD shall use Personal Data for the following purposes 1. To contact you for updates or informative notices related to the products or services, including quality surveys and to be able to establish the degree of customer satisfaction with the provided service; 2. To manage payment of the products that you purchase, regardless of the payment procedure used. 3. To activate the necessary arrangements in order to control and prevent potential fraud against you and against us during the purchase process. If we consider that the transaction can be fraudulent, this processing may cause the blocking of the transaction. 4. To manage potential returns after you have purchased and manage requests of availability information for articles, reservations of products through the Platform, depending on the availability of such options from time to time. 5. For invoicing purposes and to make available to you the tickets and invoices of the purchases you have made through the Platform. 6.To ensure that you are able to use other available functionalities or services, such as the purchase, management and use of the Gift Card or of the Gift Voucher. 7. To provide you with information regarding our products and services, through different means as, among others, by email, any other equivalent electronic means of communication (such as SMS, etc.). You can also unsubscribe at any time by following the information we provide in each communication.
PERSONAL INFORMATION OF THIRD PARTIES PROVIDED BY YOU
We offer functionalities or services that require us to process the personal data of a third party that you must provide, such as the purchase and activation of a IBEKA LTD gift card or shipping address for third parties. If you provide us with personal data of third parties, you confirm that you informed them of the purposes and of the manner in which we need to process their personal data. Additionally, if you have a Gift Receipt and you wish to return goods associated with it, we will use the Personal Data provided in the return form for (a) managing the request and processing the collection of the goods from your home address, (b) attending to requests related to the Gift Receipt or the return that you wish to make, and for (c) confirming the approval of the return and sending, by email or other equivalent electronic means, the Voucher with the refund amount.
DATA PROTECTION RIGHTS
IBEKA LTD undertakes to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights. You may exercise your rights of access, rectification, cancellation and opposition by sending an email to our Data Protection officer customerservice@ibeka.com by mail to IBEKA customerservice@ibeka.com indicating the reason for your request. If we consider this necessary to be able to identify you, we may request you to provide a copy of a document evidencing your identity. This will be provided to you free of charge. To elaborate on the above, you should be aware that you have the following rights: To request access to your personal data that we hold. We remind you that as registered user you may also consult this information in the relevant section of your online account. To request that we rectify the personal data that we hold. In any case, please take into account that, on actively making your personal data available to us through any procedure, you guarantee that they are true and accurate and you undertake to notify to us any change or modification of your data. You will be liable for any loss or damage caused to the website or to any third party by reporting erroneous, inaccurate or incomplete information in the registration forms. Please remember that, as a general rule, you must provide us only with your own data, not with those of third parties, other than to the extent otherwise permitted in this Privacy Policy. To request that we erase your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, as we have explained above, or when we are no longer legally permitted to process them. To request that we cancel or limit the processing of your personal data, which entails that in certain cases you can request us to temporally suspend the processing of the data or that we keep them longer than necessary. If you have given us your consent to process your data for any purpose, you also have the right to withdraw such consent at any time. In addition, where the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data. Finally, we inform you that you have the right to file a claim before the responsible data protection regulatory authority, in particular, before the UK Data Protection Authority (http:// ec.europa.eu/justice/article-29/structure/data- protection-authorities/index_en.htm) It may also be necessary to transfer your Personal Data to companies belonging to the IBEKA LTD or to third parties who provide us with support services such as: financial institutions, anti-fraud detection and prevention entities,technological service providers, logistic, transport and delivery partners and service providers,providers of customer support related services, advertising and marketing related partners and service providers. By providing us with your Personal Data on this Platform, you are authorizing us to process and share your information with said collaborators. Our collaborators or data processors will always be chosen to be in line with and to respect the data privacy laws as outline here and as required by EU Data Protection Law.
DATA SECURITY
We are committed to ensuring that your information is secure. User information registered in IBEKA LTD servers are always protected by a login and password. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Although IBEKA LTD makes every effort, cannot guarantee the security of information that is transmitted, namely intrusion by third parties (hackers). We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
INFORMATION ON COOKIES
We use cookies, which are small text files with information on your navigation in this Site, whose principal objective is to improve your experience in the Site. Please, continue reading, to find further information on the cookies that we use, their purpose and other information of interest. What is a Cookie? A Cookie is a small text file that a website stores on your PC, telephone or any other device, with information about your navigation on that website. Cookies are necessary to facilitate browsing and to make it more user-friendly, and they do not damage your computer. While this Policy uses the general term “Cookies”, as they are the main method for storing information used by this website, the browser’s “Local Storage” space is also used for the same purposes as the Cookies. All the information included in this section is also applicable to this “Local Storage”. Who uses the information stored in Cookies? The information stored in the Cookies from our website is used exclusively by us, except for those identified below as “third-party cookies”, which are used and managed by external entities to provide services requested by us to improve our services and the experience of the user when browsing our website. The main services for which these “third-party cookies” are used are to obtain access statistics and to guarantee the payment transactions that are carried out. How can I avoid using Cookies on this website? If you prefer to avoid the use of Cookies on this page, taking into account the above-described limitations, first you must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time. How do I disable and prevent the use of Cookies? You may restrict, block or delete the Cookies from this website at any time by changing the configuration of your browser following the steps indicated below. While settings are different in each browser, Cookies are normally configured in the “Preferences” or “Tools” menu. For further details on configuring Cookies in your browser, see the “Help” menu in the browser itself. Which particular Cookies does this website use and for what purpose? The chart below shows the Cookies, tags and other similar devices used by this website, together with information on the purpose, duration and management (proprietary and by third parties) of each one of them. What are Cookies used for on this website? Cookies are an essential part of how our website works. The main purpose of our Cookies is to improve your browsing experience. For example, they are used to remember your preferences (language, country, etc.) while browsing and on future visits. The information collected by the Cookies also enables us to improve the site by estimating numbers and patterns of use, the suitability of the website to the individual interests of the users, quicker searches, etc. On occasions, if we have obtained your informed consent in advance, we may use Cookies, tags or other similar devices to obtain information that enables us to show you, either from our own website or from third-party websites or any other means, advertising based on the analysis of your browsing habits.